(Reuters) - Automakers such as Toyota Motor Corp have made an effort to improve the quality of dealer service intended to address long-standing complaints that dealers can be pushy, neglectful or less than transparent when explaining vehicle features and financing options.
"The dealerships that scored well all give customers a reason to be interested other than the deal," said Fran O'Hagan, study author and president of Pied Piper. "Acura dealers were very consistent in all categories."
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"The dealerships that scored well all give customers a reason to be interested other than the deal," said Fran O'Hagan, study author and president of Pied Piper. "Acura dealers were very consistent in all categories."
Read more at Reuters.com Business News
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